FAQs
Access, Billing, Services & Appointments
CHECK OUR SERVICES
FOR COSMETIC & TRAVEL VACCINATION & Complimentary Medications
Frequently Asked Questions
Yes, My Doctors Clinic Surfers Paradise is predominantly a bulk-billing medical centre. Bulk billing is available for most eligible patients with a valid Medicare card. Private fees may apply for certain procedures or non-Medicare services. Please check with reception when booking your appointment.
We are open 7 days a week to provide comprehensive care. Our hours are generally Monday to Friday from 7:00 AM to 5:00 PM and Saturday to Sunday/Public Holidays from 8:00 AM to 5:00 PM.
You can easily book a GP appointment online 24/7 through our online booking system on our website or by calling our friendly reception team at (07) 5592 2299 during clinic hours.
We welcome walk-in patients for urgent medical needs. However, to minimise your waiting time and ensure you see a preferred doctor, we highly recommend booking an appointment in advance.
We are conveniently located at 16/3221 Surfers Paradise Boulevard, Surfers Paradise Gold Coast. We offer 2 hours of free parking underneath the Chevron Renaissance Shopping Centre, with accessible parking available.
We specialise in comprehensive skin cancer checks using advanced technology like dermoscopy. Our doctors perform minor surgical procedures on-site, including the removal of moles, cysts, and skin cancers.
Yes, our Travel Clinic provides pre-travel consultations, destination-specific advice, and a full range of travel vaccinations for safe overseas trips. Book a dedicated travel consultation well before your departure date.
Absolutely. Our GPs provide comprehensive Women's Health services, including Pap smears, IUD/Implanon procedures, family planning, and antenatal shared care throughout your pregnancy journey.
Yes, our Cosmetic Clinic offers various cosmetic and rejuvenation treatments, including anti-wrinkle injections, dermal fillers, and more, all administered by our experienced doctors.
Yes, our experienced GPs can assist you in preparing a GP Mental Health Care Plan, which provides access to subsidised psychological services. This service is often bulk billed for eligible patients.
Yes, our experienced GPs provide comprehensive Childhood Immunisations and general paediatric healthcare as part of our commitment to Family Medicine and preventative care.
We proudly accept Overseas Student Health Cover (OSHC) from all major approved providers. International students can generally access our services with no out-of-pocket costs by presenting a valid OSHC card.
Yes, eligible patients with a current Medicare card can access appointments for a Mental Health Care Plan (MHCP), which we Bulk Bill, subject to the plan's requirements.
The billing for minor procedures, such as those performed in our Skin Cancer Clinic, is assessed on a case-by-case basis. Some services may be Bulk Billed, while others may incur a gap payment. Please inquire at reception.
Yes, we feature a full Onsite Pharmacy located within the medical centre. This allows you to fill your prescriptions, purchase over-the-counter medication, and receive pharmacist advice immediately after your consultation.
Yes, on-site Compounding Pharmacy offers high-quality Compounding Services. This means we can prepare specialized, customized medications tailored to individual patient needs and specific doctor prescriptions.
Yes, we offer a service of Complimentary Medications. Please speak to your GP or the Onsite Pharmacy team for eligibility and details regarding these specific medications.
Yes, we manage repeat prescriptions. However, Australian medical standards require patients to schedule a consultation with a GP for a repeat prescription to ensure safe and ongoing monitoring of their condition.
Our Cosmetic & Rejuvenation Clinic specializes in minimally invasive treatments, including anti-wrinkle injections and dermal fillers, designed to enhance and restore a natural, youthful appearance.
Absolutely. We focus on comprehensive Chronic Disease Management for conditions like Diabetes, Asthma, and Heart Disease, offering continuous monitoring, care plans, and health advice to improve your quality of life.
Yes, we prioritize cardiovascular health. We offer eligible patients a thorough Heart Health Check to assess your risk factors and provide early preventative strategies.
Yes, we are experienced in managing Work Injuries and assisting patients with the necessary medical documentation and ongoing care required for Work Cover Claims and return-to-work plans.
