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Privacy Policy

 

Introduction

This privacy policy provides you, our patient, with information on how your personal information (which includes your health information) is collected and used within our practice, and the circumstances in which we may share it with third parties.

 

Why and when is your consent necessary

When you register as a patient at our practice, you consent to our GPs and staff accessing and using your personal information to provide you with the best possible healthcare. Only staff members who need access to your information will have it. If we need to use your information for any other purpose, we will ask for your additional consent.

My Doctors Clinic Surfers Paradise understands the importance of protecting individuals’ and patients’ privacy and rights regarding their personal and health information. This document is My Doctor Clinic’s privacy policy, explaining how we collect and handle your personal information.

Our Practice is governed by several state-specific privacy laws. We respect your right to privacy and have a legal obligation to abide by the Privacy Act 1988. The rules and regulations under the Privacy Act are known as the Australian Privacy Principles or the APP.

 

What is a patient health record?

Medical records, whether electronic or not, are a collection of information about a patient’s healthcare that is essential for his or her current and future care (WHO 2001) and are covered by s.3 of the Health Records Act 2001 (AustLII 2012).

As such, the medical record must contain sufficient information to identify the patient to whom it relates, as well as information relevant to the patient’s treatment during current and future episodes of care, for example:

• the patient’s medical history
• the orders and results of any physical examination or tests
• information relating to allergies
• other factors that may need special consideration.

Secure and reliable access to complete information stored in the medical record is vital to ensure healthcare professionals have the correct information available when and where they need it. This maximises the quality and efficiency of the treatments they can deliver to their patients at the point of care.

 

What is personal information?

Your personal information includes any details we can use to identify you personally. This covers, but is not limited to, your name, date of birth, address, phone number, email address, and profession or occupation. If you can be reasonably identified from the information we collect, then that information is considered personal. Our privacy policy applies to all patients and anyone using our services.

 

What is sensitive information?

Sensitive information includes any details we need to collect concerning your healthcare. This may involve family, social, or medical history, genetic details, and emergency contacts. In this policy, both personal and sensitive information are collectively referred to as “personal information”.

 

What personal information do we collect and hold?

My Doctors Clinic Surfers Paradise collects and stores personal information such as:

• Your name, address, and phone number;
• your age or date of birth;
• your Medicare number, Veterans’ Affairs number, Health Care Card number, health fund details or pension number;
• current and past medications and or treatments;
• information relevant to your medical care, including but not limited to your previous and current medical history and your family medical history (where clinically relevant);
• your ethnicity;
• occupation or job title;
• the name of any health service provider or medical specialist to whom you are referred, copies of any letters of referrals and copies of any reports back; and
• any additional information relating to you that you provide to us directly through our representatives, medical or allied health professionals providing services at or from our Centres, Clinics or Call Centres, or otherwise.

We may also collect some information that is not personal information because it does not identify you or anyone else. For example, we may collect anonymous survey responses.

 

How do we collect your personal information?

We collect your personal information directly from you unless it is unreasonable or impracticable to do so. When collecting personal information from you, we may collect it in ways including:

• by you completing one of our patient registration forms;
• or disclosed by you during a consultation with your GP, or one of our Registered Nurses. In some circumstances, personal information may also be collected from other sources.
• Often this is because it is not practical or reasonable to collect it from you directly. This may include information from:
• your guardian or responsible person
• other involved healthcare providers, such as specialists, allied health professionals, hospitals, community health services and pathology and diagnostic imaging services
your health fund, Medicare, or the Department of Veterans’ Affairs (as necessary).
• We may also collect your personal information when you telephone us or make an online appointment.
• Our health professionals, such as GPs and nurses, may use an Artificial Intelligence tool in relation to your personal information. However, they obtain the patient’s consent before using any tool of Artificial Intelligence.

 

Dealing with us anonymously

You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are required or authorised by law to only deal with identified individuals.

What happens if we can’t collect your personal information?

If you do not provide us with the personal information required:

• We may not be able to provide the requested services to you, either to the same standard or at all; or
• your diagnosis and treatment may be inaccurate or incomplete;
• there may be risks to your health outcome.
 

Why do we collect, use, hold and share your personal information?

Our practice will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health.

We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes (e.g., staff training).

• to deliver medical services and treatment to you, and to enable you to be attended by medical practitioners, registered nurses and other allied health professionals at My Doctors Clinic;
• for organisational, administrative and billing purposes;
• to keep your contact details up to date;
• to process and respond in the event that a complaint is made by you;
• to comply with any law, rule, regulation, decision or direction of a regulator, or in cooperation with any governmental authority;
• for the purposes of data research and analysis, including conducting clinical trials and proactive screenings and for the purpose of sending you direct marketing communications in relation to these;
• for inclusion in a recall and reminder system to be advised of follow-up visits and health promotion;
• to answer enquiries and provide information or advice about existing services and all matters relevant to the services we provide to you;
• to meet the requirements of notification to our medical defence organisations or insurers.

 

Your personal information is not shared, sold, rented or disclosed other than as described in this Privacy Policy or as permitted under the Act.

 

Telehealth

My Doctors Clinic Surfers Paradise does not conduct audio/visual recorded telehealth. When/if the practice conducts telehealth consults onsite or remotely, they will only use telephone consultations. Doctors will obtain verbal patient consent to enter a record of yourconsultation in your patient’s chart. The patient record will be notated accordingly.

 

How do we store and protect your personal information?

Your personal information is stored electronically.

Our practice is considered paperless and has systems in place to protect the privacy, security, quality and integrity of the personal health information held electronically. Appropriate staff members are trained in computer security policies and procedures.

All personal information, including patient health records, visual records (X-rays, CT scans, videos and photos), and audio recordings, is stored electronically.

Our practice ensures that our practice computers and servers comply with the RACGP computer security checklist and that:

• Computers are only accessible via individual password access to those in the practice team who have appropriate levels of authorisation.
• Computers have screensavers or other automated privacy protection devices enabled to prevent unauthorised access to computers.
• Servers are backed up and checked at frequent intervals, consistent with a documented business continuity plan.
• Back-up information is stored in a secure off-site environment.
• Computers are protected by antivirus software that is installed and updated regularly
• Computers connected to the internet are protected by appropriate hardware/software firewalls.
• We have a business continuity plan that has been developed, tested and documented.
• The quality of the personal information we hold.
• All staff and contractors must sign confidentiality agreements prior to commencing work with our practice.

 

It is most important that we have up-to-date personal information in your file. Please ensure that any changes to your personal information are updated promptly with our reception staff. Out-of-date or incorrect information could lead to adverse health outcomes.

 

When, why and with who do we share your personal information?

Sometimes we are required to share your personal information:

• with third parties who work with our practice for business purposes, such as accreditation agencies or information technology providers – these third parties are required to comply with APPs and this policy;
• with other healthcare providers;
• when it is required or authorised by law (e.g., court subpoenas);
• when it is necessary to lessen or prevent a serious threat to a patient’s life, health or safety or public health or safety, or it is impractical to obtain the patient’s consent
• to assist in locating a missing person;
• to establish, exercise or defend an equitable claim;
• for the purpose of the confidential dispute resolution process;
• when there is a statutory requirement to share certain personal information (e.g., some diseases require mandatory notification);
• during the course of providing medical services, through eTP, My Health Record (e.g.,via Shared Health Summary, Event Summary).

 

Only people who need to access your information will be able to do so. All referral templates, including those that utilise document automation technology, are regularly reviewed to ensure only relevant medical information is included and released to a third party.

 

Other than in the course of providing medical services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent.

 

Direct marketing materials

We may send you information about our services that we believe may be of interest to you. This information might be sent via SMS, email, or post in accordance with all marketing laws, such as the Spam Act 2003. You can opt out of receiving such materials from us at any time. Please inform our reception staff if you do not want to receive this information from us.

 

How can you access and correct your personal information at our practice?

You have the right to request access to, and correction of, your personal information.

Our practice acknowledges patients may request access to their medical records. We require you to put this request in writing to the Practice Manager, My Doctors Clinic, Piazza 16/3221 Surfers Paradise Blvd, Surfers Paradise QLD 4217.

Our practice will respond to your access request within 30 days. There may be a nominal fee for photocopying expenses incurred in providing medical records.

 

There might be times when we cannot provide you with access to the personal information we hold; however, we will only do so in line with our rights and obligations under the Act. For instance, we may need to refuse access if doing so would infringe on others’ privacy or breach confidentiality. If that occurs, we will explain in writing the reasons for any refusal.

Our practice will take reasonable steps to correct your personal information where the information is not accurate or up to date. From time to time, we will ask you to verify that your personal information held by our practice is correct and current. You may also request that we correct or update your information, and you should make such requests in writing tothe Practice Manager, My Doctors Clinic, Piazza 16/3221 Surfers Paradise Blvd, Surfers Paradise QLD 4217. Our practice will respond to your request within 30 days.

 

How can you lodge a privacy-related complaint, and how will the complaint be handled at our practice?

We take complaints and concerns regarding privacy seriously.

You should express any privacy concerns you may have in writing. We will then attempt to resolve it in accordance with our resolution procedure. Such requests should be made in writing and addressed to the Practice Manager, My Doctors Clinic, Piazza 16/3221 Surfers Paradise Blvd, Surfers Paradise QLD 4217.  Our practice will respond to your request within 30 days.

You may also contact the OAIC. Generally, the OAIC will require you to wait for a response before it will investigate. For further information, visit www.oaic.gov.au or call the OAIC on 1300 363 992.

 

If you believe that your privacy has been breached, please contact us in accordance with the arrangements set out below and provide details of the incident so we can investigate.

 

Do we disclose your personal information to anyone outside Australia?

We do not disclose your personal information to overseas recipients. In the event that we are required to do so, we will obtain your consent.

 

Security

We take all reasonable steps to ensure your personal information is protected from misuse and loss and from unauthorised access, modification or disclosure. We hold your information electronically. Personal information is destroyed or de-identified when no longer needed.

 

Contacting us

If you have any questions about this privacy policy, any concerns or a complaint regarding the treatment of your privacy or a possible breach of your privacy, please contact My Doctors Clinic, Piazza 16/3221 Surfers Paradise Blvd, Surfers Paradise QLD 4217, in writing at the details below.

We will treat your requests or complaints confidentially. We will aim to ensure that your concern is resolved in a timely and appropriate manner.

The Practice Manager
My Doctors Clinic, Piazza 16/3221 Surfers Paradise Blvd, Surfers Paradise QLD 4217.

 

Reviews and Updates of our privacy policy

This policy is reviewed and updated annually. Updated versions of this privacy policy will be available on our website and from reception.

 

This privacy policy was last updated on 6th March 2026.

 

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About My Doctors Clinic

At My Doctors Clinic, We have been providing comprehensive medical care to patients, utilising a team of experienced doctors and allied healthcare professionals through a continuous envelope of personalised care.

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Dietician
Hossein Khosravi

Dr. Hossein Khosravi is an Accredited Practising Dietitian with over 20 years of experience. He specializes in chronic disease prevention and management, weight management, nutrition for pregnant women, children, the elderly, and irritable bowel syndrome (IBS).

 

Areas of Expertise:

  • Chronic Disease Management: Tailored dietary recommendations and lifestyle modifications for conditions such as obesity, diabetes, cardiovascular diseases, and kidney diseases.
  • Weight Management: Effective strategies and personalised plans to achieve and maintain a healthy weight.
  • Nutrition for Specific Populations: Customized diets for men, women, children, adolescents, and older adults.
  • IBS Management: Specialized nutritional plans to manage and alleviate symptoms of irritable bowel syndrome.

 

Approach to Care:

Dr. Hossein believes that good nutrition is the foundation of overall health and well-being. He provides evidence-based nutritional guidance and supports patients in making informed dietary decisions, turning food into a source of pleasure and health.

 

Patient Services:

  • Nutrition Assessment and Consultation: Comprehensive evaluations to understand individual needs.
  • Diet and Lifestyle Modification: Personalized plans to foster healthy eating habits.
  • Special Dietary Requirements: Customized plans for specific health needs, including IBS.

Dr. Hossein’s extensive international experience and academic background, combined with his fluency in Persian/Farsi and English, make him a valuable resource for patients from diverse cultural backgrounds.

Dr. Hossein is dedicated to helping patients achieve their health goals through expert nutritional advice and compassionate care. Whether managing a chronic condition, seeking weight loss, improving general health, or managing IBS, patients can rely on his extensive knowledge and support.

Physiotherapist
Benjamin Darcy

Benjamin Darcy is a highly skilled physiotherapist who began his career at Griffith University and honed his expertise in a hospital ICU setting. With experience across private practices in multiple cities, he has a strong background in sports physiotherapy, including work with elite teams like the Brisbane Broncos. Specializing in sports injuries, spinal pain, and WorkCover cases, Ben employs a hands-on approach, utilizing dry needling, manual therapy, and tailored exercise programs. He is dedicated to providing comprehensive, effective treatment to patients of all ages for a full return to function.

Podiatrist Paul Clarke

Paul Clarke is a Podiatrist who specialises in the treatment and rehabilitation of pain in the foot, ankle and lower limb. Paul has worked amongst multidisciplinary clinical settings including GP’s, Podiatric Surgeons, Vascular Surgeons & Specialists, Chronic disease specialists and Podiatrists who specialise in Biomechanics and orthoses manufacturing and modifications. Paul is a graduate of the University of Newcastle, New South Wales.

Paul has a reputation for being particularly skilled and precise with a scalpel. His professional clinical interests include but are not limited to:

  • Toe nail surgeries (both PNA/TNA with matrix phenolisation). Toe and nail pathologies (Elongated nails, toe and nail deformity and fungal nail infections).
  • Achilles Tendonopathies (Trained in shockwave therapy). Heel pain (Plantar fasciitis, fat pad atrophy, nerve entrapment, apophysitis and osteochondrosis)
  • Ankle pathologies (Sprains, nerve impingements and tarsal coalitions)
  • Forefoot pathologies (Forefoot deformities/pain, Morton’s neuroma, bursitis, bunions and arthritis). Mid foot pathologies (Osteoarthritis and Tibial Post dysfunction/adult acquired flatfoot deformity)
  • Hip and lower back pain from mal foot alignment and tibial/femoral torsion
  • Paediatrics (Wart debridement, developmental growth milestones, orthotics, general assessments and deformities of the lower limb)
  • Diabetic assessments and education
  • Biomechanics and orthoses manufacturing and modifications (Custom and off the shelf devices and biomechanical assessments).

 

Paul Clarke forms a great asset to any multidisciplinary clinical team. Renowned for his kind and warm nature, Paul tends to build great rapport with patients and medical professionals alike.

Physiotherapist Patrick Harrington

Patrick Harrington Physiotherapist, B Ex Sc, M Phty Patrick has a strong interest for learning about the human body and educating on the best ways to ensure successful rehabilitation when injured.

Patrick graduated Griffith University with a Bachelor in Exercise Science, followed by a Masters in Physiotherapy degree. With a background in competitive surf-lifesaving and swimming, he has a passion for treating and educating on injuries relating to the musculoskeletal system. Patrick approaches each individual patient by educating and empowering them, in order to achieve the best health outcomes possible.

Patrick’s professional interests include:

Musculoskeletal Injuries: Treating areas including shoulders, neck & lower back, ankles, hips, and wrists, by creating programs containing manual therapy and exercises to benefit each individual patient.

Cardiorespiratory Conditions: Education and use of a variety of breathing techniques, as well as walking programs to obtain the best health outcomes.

Neurological Conditions: Retraining of gait, developing muscle strength, and developing a specific program in order to restore deficits as much as possible.

Dietitian Kailey Henry

Kailey has a passion for food and learning how nutrients interact and influence the health of our bodies.
Kailey graduated with a Bachelor of Nutrition and Dietetics from Griffith University on the Gold Coast, and has since been sharing her passion and expertise within the community through individual consultations and group education. Kailey takes a holistic and individualized approach to nutrition, with a focus on empowering each individual to make positive, lifelong lifestyle changes through achievable goals.

Kailey’s professional interests include, but are not limited to:

  • Paediatric nutrition and pregnancy/breastfeeding
  • Education & strategies for fussy eaters, faltering growth, meeting key nutrition recommendations for conception, pregnancy and breastfeeding.
  • Chronic disease management
  • Nutritional management of diabetes, cholesterol health, cardiovascular disease, COPD, renal disease and liver disease.
  • Irritable Bowel Syndrome (IBS)
  • Minimising abdominal discomfort, improving altered bowel habits, education on food choices for self-management.

Dr Day Hong Ma

Qualifications: Currently registered in the Medical Council of Australia as a Vocational Registered GP and Specialist General Surgeon. Bachelor of Medicine and Bachelor of Surgery University of Adelaide, South Australia MBBS. Fellow of Royal College of Surgeons in Edinburgh and London Master degree in Skin Cancer Medicine in University of Queensland. Extensive experience in various aspects of General Practice. In the past I have been a Senior Lecturer of the University of Queensland and Assistant Professor of Bond University involving teaching medical students. I was a supervisor for the Royal Australasian College of General Practice, involved in training junior GP. I also trained many Overseas Trained Doctors. At the present time I am a GP with the following special interests : 1. Skin Cancers skin cancer checks with Mol Max and dermoscopy. I was awarded a Professional Diploma of Dermoscopy from the International Dermoscopy Society surgical excisions of complex skin cancers ( sun cancers and melanomas ) non surgical approach to some skin cancers and precancerous lesions such as Photo Dynamic Therapy and cautery and curettage. 2. Cosmetic Medicine This includes micro needling, and injectables such as fillers and neuromuscular modulators. I have completed the training course under the American Academy of Aesthetic Medicine and Australian Skin Skills Education and Training. Dr Ma also speaks Chinese Mandarin

Dr Greeshma Tummala

I am overseas trained GP and practiced for more than 5 years in India although completed AMC licensing exam here. In India, I have practiced in all aspects of general practice.

My areas of Interest are: Women’s Health, cervical cancer screening, Antenatal Care, Child Immunisations, Chronic Disease Management, Implanon Insertion and Removal, Mental Health, Pregnancy Counselling, Travel Vaccinations, Women’s Health, Medicinal Treatment.

Dr. Tariq Hayat Jamaldini

Qualifications: MBBS, AMC Certified, FRACGP, Fellowship Royal Australian College of General Practitioners

Speaks: English, Balochi, Brahui, Hindi, and Urdu

Dr. Tariq Hayat Jamaldini is a highly experienced General Practitioner (GP) / Family Medicine Physician with a distinguished career spanning over 20 years in the field of healthcare. Renowned for his profound knowledge, comprehensive and compassionate approach, Dr. Tariq Jamaldini ensures that every family member, from infants to seniors, receives the individualised care they deserve. With a strong commitment to promoting and maintaining the health and well-being of his patients, Dr. Tariq Hayat Jamaldini has solidified his reputation as a trusted healthcare professional in the community. His medical practice is built on a foundation of integrity, empathy, and a genuine desire to improve the lives of those he treats. Through his dedication to continues learning and clinical excellence, he has expertly diagnosed, treated, and managed a wide range of health conditions, placing him at the forefront of Family Medicine.

Areas of Expertise:

Dr. Tariq Jamaldini’s diverse expertise encompasses various areas of medicine, making him a well-rounded practitioner capable of addressing a wide range of patient needs. His dedication to improving the health and well-being of his patients continues to be the driving force behind his successful medical career. 

  • General Practice: Tariq Hayat Jamaldini is a trusted General Practitioner (GP) who focuses on providing a wide range of general medical services to patients of all ages. Whether you need preventive care, health assessments, or treatment for common illnesses, you can trust Dr. Jamaldini to deliver compassionate and personalized healthcare with his holistic approach.  
  • Cosmetic Medicine: Dr Tariq Hayat Jamaldini has been actively involved in performing cosmetic procedures since 2009. His interest in cosmetic medicine reflects his belief in the importance of helping patients look and feel their best. His expertise in cosmetic procedures, such as anti-wrinkle injections, dermal fillers, allows him to provide patients with safe and effective solutions to enhance their appearance and boost their confidence.
  • Skin Cancer: Tariq Jamaldini takes a proactive approach to skin cancer prevention, detection, and treatment. His comprehensive knowledge of skin cancer, coupled with his skill in performing screenings and providing treatment options, has saved many lives. 
  • Medicinal Prescriber: Tariq Jamaldini is a certified and authorized specialist prescriber for medicinal, helping patients manage chronic pain and various medical conditions with this alternative therapy. His thorough understanding of the medical benefits of ensures that patients receive the best possible care. 
  • Men’s Health: Tariq Jamaldini understands the unique healthcare needs of men and provides specialized services tailored to men’s health concerns. Whether its addressing issues related to prostate health, sexual health, hormonal imbalances, erectile dysfunction, premature ejaculations, hair loss or overall wellness, Dr. Jamaldini is here to support men in their healthcare journey.
  • Opioid Dependence Treatment: Dr Tariq Jamaldini has been a licensed opioid prescriber with Queensland Opioid Treatment Program since 2013. During this time, he has successfully treated and stabilized a significant number of patients who were struggling with opioid dependency. If you or a loved one is facing the challenges of opioid addiction, Dr. Jamaldini provides compassionate and evidence-based treatment choices. His steady dedication is focused on assisting individuals in their journey to overcome addiction and reclaim their health and overall well-being.

Dr Tariq Hayat Jamaldini dedication to providing high-quality healthcare, combined with his multifaceted expertise, makes him a respected and valued member of the medical community. His patients appreciate his unwavering commitment to their well-being and the comprehensive care he provides across various medical disciplines.

Book an online appointment or call: 07 55922299

Dr Altaf Latif Ayyaril

General Practitioner, Male, MBBS, AMC, Fellowship Royal Australian College of General Practitioners.Speaks Malayalam, and English  Dr Altaf Latif Ayyaril is a vocationally qualified and experienced General Practitioner from India having completed his Bachelor of Medicine / Bachelor of Surgery (MBBS) from PSG Institute of Medical Sciences and Research, India in 2002. He started his medical career in various medical facilities in Kerala, India. He moved to Australia in 2007 and commenced working at Alice Springs Hospital, NT. He has since worked in hospitals in Melbourne, Gold Coast, Toowoomba and commenced General Practice in 2016 in Kilcoy QLD followed by North Stradbroke Island and Beaudesert. He was awarded a Fellow of the Royal Australia College of General Practitioners in 2021. Dr Altaf has special interests in Chronic Disease Management, Acute Management and Mental health amongst other areas of General Practice. He also performs skin cancer checks and minor skin procedures. Dr Altaf speaks Malayalam in addition to English.  

Areas of interest:

  • General Family Medicine
  • Mens health
  • Chronic disease management
  • Health assessments
  • Mental health
  • Skin cancer Checks
  • Minor surgical procedures.

Dr Paul Fisher

Diploma of the Royal Australian College of Obstetricians and Gynaecologists (Dip RACOG) Dr.Fisher qualified as a Pharmacist before completing a medical degree at The University of Tasmania. After working in hospitals & General Practice in Tasmania & Queensland, He commenced work at My Doctors Clinic (formerly The Day & Night Medical Centre) 20 years ago. He is a Medical Officer in The Air Force Reserve & has worked as a Doctor for the Defence Department over the past 30 years. Paul is interested in all areas of General Practice with a special interest in Mental Health (He is a Doctor for Beyond Blue), Obstetrics (Maternity) & Diabetes.