Patient Information Surfers Paradise
NEW PATIENTS
ONLINE REGISTRATION FORM
Our Zero Tolerance Policy
Our Zero Tolerance Policy is designed to maintain a professional, respectful, and secure environment within our medical centre premises. This policy applies to everyone who enters our facility, including patients, their families, visitors, doctors, our staff, and other healthcare providers. We believe that everyone has the right to access healthcare services without fear, intimidation, or harassment.
This policy outlines our stance on any form of unacceptable behaviour within our medical centre premises. We define unacceptable behaviour as any action that disrupts the peaceful environment, poses a threat to the safety of individuals, or compromises the quality of care we provide.
Types of Unacceptable Behaviour:
Verbal Abuse: Any form of verbal abuse, offensive language, or threatening behaviour towards, doctors, health care providers, our staff, patients, or other individuals within our facility will not be tolerated.
Physical Violence: Any act of physical violence or aggression, including hitting, pushing, or any other harmful behaviour, is strictly prohibited.
Intoxication and Substance Abuse: Entering our medical centre under the influence of alcohol or drugs, or disruptive behaviour resulting from intoxication, is strictly prohibited.
Drug Seeking: We strictly prohibit attending our medical centre with the primary purpose of obtaining drugs of addiction. The doctors will only prescribe medication when medically necessary and appropriate.
Disruptive Conduct: Any behaviour that disrupts the peaceful operation of our medical centre, including loud or aggressive behaviour, is not acceptable.
Discrimination and Harassment: Discriminatory actions or harassment based on race, gender, religion, sexual orientation, or any other characteristic will not be tolerated.
Seeking Medical Services Fraudulently: This is regarded as highly unethical and unacceptable behaviour. Such actions pose a serious risk to genuine patients in need of care and erode the trust that is essential in the patient-doctor relationship.
Consequences of Unacceptable Behaviour: Individuals who engage in any form of unacceptable behaviour may face the following consequences:
Immediate Removal: Any person engaging in violent or disruptive behaviour will be promptly removed from the premises.
Legal Action: Depending on the severity of the incident, we may involve law enforcement authorities and pursue legal action.
Termination of Services: Patients engaging in unacceptable behaviour may have their medical services terminated at our discretion.
Banning from Premises: Individuals who repeatedly violate our Zero Tolerance Policy may be banned from our medical centre premises.
Reporting Unacceptable Behaviour: We encourage all patients, visitors, doctors, healthcare providers and our staff to report any incidents of unacceptable behaviour immediately. Reports can be made immediately at our reception desk or call us on 07-55922299 to directly speak to our practice manager.
Maintaining a safe and respectful environment at My Doctors Clinic Surfers Paradise is a shared responsibility. We kindly request your cooperation in upholding our Zero Tolerance Policy to ensure that everyone who walks through our doors feels secure, valued, and receives the high-quality care and support they deserve.
Booking An Appointment
My Doctors Clinic Surfers Paradise is open 365 days a year, so you can usually see a GP on the same day, including weekends and public holidays. Choose whichever way of booking suits you best.
Book Online, 24/7
Pick your doctor and a time that suits you through our online booking system, at any hour of the day or night.
Call Reception
Prefer to speak to someone? Call our team on
(07) 5592 2299 during opening hours and we will find you a suitable time.
Walk-Ins Welcome
Have an urgent concern? You are welcome to come in without an appointment, though you may need to wait for the next available doctor.
Need a longer appointment? If you are coming in for a care plan, a medical, a procedure, or you have several things to discuss, please mention it when you book your appointment so we can set aside enough time. If your plans change, letting us know early frees the appointment up for another patient.
What to Bring to Your Appointment
Having a few things ready helps your GP give you safer, faster care, especially if it is your first visit to the practice.
- Your Medicare card, or your DVA card if you are a veteran
- Any concession, pension or Health Care Card you hold
- A list of your current medications, including anything you buy over the counter
- Referral letters, hospital discharge summaries or recent test results
- Your OSHC, travel or private health insurance details if you are visiting from overseas
- Photo identification if this is your first appointment with us
New to the practice?
Completing our online registration form before you arrive saves time at reception and means your GP has your history ready for your first consultation. You will find the registration link at the top of this page.
Billing & Fees
My Doctors Clinic Surfers Paradise bulk-bills all Medicare and DVA cardholders, of all ages, for every eligible service, every day we are open. There is no out-of-pocket cost to bulk-billed patients for any Medicare- or DVA-rebatable service.
A one-off $45 new-patient administration fee applies per person (including children), and is non-refundable.
Some services are not covered by Medicare. A full list of current private fees is available at reception on request. A summary of the common categories is below.
| Category | Cost to you |
|---|---|
| Medicare / DVA-eligible consultations | Bulk-billed, no cost to you |
| New patient (first visit) | $45 one-off administration fee (per person, incl. children, non-refundable) |
| Vaccinations not on the National Immunisation Program (e.g. travel vaccines) | Private fee applies. Ask reception for current pricing |
| Pre-employment, insurance, driver licence & CTP-related medicals | Private fee applies. Ask reception for current pricing |
| Alternative therapy services | Private fee applies. Ask reception for current pricing |
| Medico-legal reports & certificates (not for clinical care) | Private fee applies. Ask reception for current pricing |
| Overseas visitors / no current Medicare or DVA card | Private consultation fee, payable at time of service (or billed directly to your insurer where we hold a direct-billing arrangement) |
| Referred care (specialists, imaging, some pathology) | Set by the external provider, not by us. Your GP will flag if a cost is likely |
Overseas Visitors & Patients Without a Medicare or DVA Card
You will be advised of the applicable fee before your consultation. Payment is accepted by EFTPOS, credit card or cash at the time of service. Where we hold a direct-billing arrangement with your insurer, we will bill them directly; otherwise we will provide an itemised tax invoice for you to claim reimbursement from your insurer.
Referred Care
Services we refer you to outside the practice, such as specialist consultations, imaging, or some pathology tests, may involve a separate out-of-pocket cost set by that provider, not by us. Your GP will let you know if this is likely before referring you.
Prescriptions, Referrals & Test Results
The most common questions our reception team is asked, answered.
Repeat prescriptions
Your GP will usually ask to see you before issuing a repeat prescription, so your medication, dosage and any side effects can be reviewed safely. Book a standard appointment and bring the medication packaging, or a list of everything you are currently taking.
Because we have an on-site pharmacy, you can often have your script dispensed before you leave the building.
Specialist referrals
Referrals to specialists, imaging and allied health are arranged during a consultation, so your GP can include the right clinical history and examination findings.
A standard GP referral to a specialist is valid for 12 months from the date of your first appointment with that specialist, and indefinite referrals may be issued where clinically appropriate. Referrals cannot be backdated, so please arrange yours before you attend the specialist.
Getting your test results
Please book a follow-up appointment to discuss pathology or imaging results with your GP, so they can be explained properly in the context of your health. Reception staff are not able to give results over the phone.
If a result needs urgent attention, the practice will contact you directly using the details on your file, so please let us know if your phone number or address changes.
Reminders and recalls
We may contact you by SMS or telephone with reminders for preventive and follow-up care, such as vaccinations, cervical screening, skin checks, care plan reviews or chronic disease monitoring.
If you would prefer not to receive these reminders, just let reception know and we will update your file.
Still looking for something? Browse our full range of medical services in Surfers Paradise, read our frequently asked questions, find out about after-hours GP care, or contact our reception team. You can also review our privacy policy to see how we handle your health information.
Ready to See a GP in Surfers Paradise?
We are open 7am to 5pm Monday to Friday, and 8am to 5pm on weekends and public holidays, 365 days a year. Bulk billing available for all Medicare and DVA cardholders.
